This page explains how g63 login handles your personal information — from the moment you open an account through every session, transaction and support exchange that follows. We keep this policy plain and specific so you know exactly what data we hold, where it goes and what you can do about it.
Account data handled with care
GCash, Maya, GrabPay transaction records covered
Your right to review or correct your details
Support contact available for privacy questions
POLICY POSTURE
How We Collect and Use Your Information
When you create an account, we collect the details you provide — your name, contact information and the credentials you set. Once active, your account generates session data: login timestamps, device type and the actions you take inside the platform. When you fund your account or request a withdrawal using GCash, Maya or GrabPay, the transaction reference and amount are recorded against your account history. We do not store full card numbers or e-wallet PINs; those stay within the payment provider's own infrastructure. We use collected data to operate your account, respond to support requests, detect irregular activity and meet obligations that apply in eligible regions. We do not sell your personal information to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling your GCash or PESONet transfers, or identity verification services — those partners are bound by contractual limits on how they may use it. Data shared for a transaction is used only to complete that transaction. Availability of this service depends on local law and eligible regions; the policy applies fully within those boundaries.
GCash
Maya
GrabPay
PESONet
Bank Transfer
InstaPay
POLICY SCOPE
What This Policy Covers and What It Does Not
Not every element of your experience falls under this policy. Understanding the boundaries helps you know where to look when a question arises about your data or a third-party service you reached through our platform.
Account Access
Login credentials, session records and any personal details you submit during registration or account updates are fully covered. If you need to review or correct this information, the process runs through your account settings or our support channel.
Transactions
Payment records tied to GCash, Maya, GrabPay, PESONet or Bank Transfer deposits and withdrawals are stored in your account transaction history. We hold these records as part of normal account operation; the payment provider holds its own separate record under its own policy.
Site Content and Games
Game play data — the titles you open, round results and session duration — is logged at the account level for service continuity and support purposes. This data is not shared with game content studios for marketing use.
Third-Party Services
Links or integrations that take you outside our platform — including external payment apps or identity services — are governed by those providers' own policies. We do not control or speak for data practices beyond the boundaries of your g63 login account.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have concrete options when it comes to your personal data. Reviewing what we hold is straightforward: log in and open the account settings page, where your registered details are displayed. If anything is incorrect — a phone number, an e-wallet reference linked to your GCash or Maya account, or a name spelling — you can update it directly in settings or contact support to request the correction. For questions about what specific data we hold beyond the account settings view, send a written request through the support channel listed on this page. We aim to respond with a clear account of the data held within a reasonable period. If you decide you no longer want an account, you can request closure and ask what happens to your data afterward. We retain certain transaction records for the period required under applicable rules, but marketing-related data is removed on closure. Where local law grants additional rights over your personal information, those rights apply here.
Review Your Records
Open account settings after login to see your registered personal details, linked payment methods and transaction history entries. What is displayed there reflects the current state of your account record.
Correct Account Details
Update a name, contact number or e-wallet reference directly in account settings. For fields that are locked after verification, contact support with the correct information and we will process the change.
Raise a Privacy Question
Send a specific question about your data to our support channel. Describe what you are asking about — a transaction record, a session log or a specific data field — so we can respond with a precise answer rather than a general one.
Request Account Closure
Contact support to initiate account closure and ask for a summary of what data is retained afterward. Retention periods for transaction records are set by applicable rules; all other personal data is removed on confirmation of closure.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If a section of this policy raises a question you cannot resolve through your account settings, use one of the contact paths below. For account-specific data questions, have your registered email or account reference ready so we can locate your record without delay.
Live Chat Support
Open the chat widget from any page while logged in to raise a privacy or data question directly. For data-related requests, describe the specific record or field you are asking about.
Email Request
Send a written privacy request to our support email address shown in your account settings. Written requests create a traceable record and are the preferred route for correction or closure requests.
Account Help Centre
The help section inside your account lists common privacy steps — how to update contact details, review linked payment methods like GCash or Maya, and manage notification preferences without contacting support.
DATA HANDLING DETAIL
Inside g63 login: Data Care Practices
Our approach to data handling is built around minimising what we collect, limiting who can access it and being specific about retention. We do not hold data we do not need, and we do not keep it longer than the purpose requires.
Cookies and Session Data
We use cookies to keep your session active, remember your account preferences and understand how pages are used. You can adjust cookie settings through your browser. Disabling certain cookies may affect how your account session behaves across pages.
Account Security Practices
Access to your account record is protected by your login credentials. We do not ask for your GCash PIN, Maya password or any payment app passcode through our support channels. If a message asks for these, treat it as unauthorized contact.
Retention and Removal
Transaction records tied to GCash, PESONet or Bank Transfer payments are held for the period required under applicable rules. Account profile data beyond those records is removed when you close your account and the mandatory retention window has passed.
Policy Updates
When this policy changes in a material way, the updated version is posted here with a revised date at the top of the page. Continuing to use your account after a posted update means you have seen the revised terms. The current version is always what you find on this page.
POLICY QUESTIONS
Privacy Policy Questions We Hear Often
These are the questions members most often send to support about personal data, account records and their rights under this policy.
What personal information does g63 login collect when I register?
We collect the name, contact details and credentials you enter during registration. Once your account is active, session data — login times, device type and in-account actions — is also recorded. We collect only what is needed to operate and secure your account.
Does g63 login store my GCash or Maya account details?
We store the transaction reference and amount when you use GCash, Maya or GrabPay. We do not store your e-wallet PIN or login password. Those credentials stay within the payment provider's system. Your linked e-wallet reference is visible in your account transaction history.
Who can see my account data inside g63 login?
Access to your account record is limited to the functions that need it — account operations, support staff responding to a request and security systems monitoring for irregular activity. We do not share your personal data with third parties for their own marketing.
How do I correct wrong information on my account?
Open account settings after login to update most personal details directly. For fields locked after verification — such as your registered name — contact support with the correct information and a brief explanation. We will review and process the correction.
Can I ask g63 login to delete my data?
Yes. Contact support to request account closure and ask what data is retained afterward. Transaction records are held for the period required by applicable rules. All other personal and profile data is removed once the mandatory retention window passes after closure.
How will I know if this privacy policy changes?
The updated version is posted on this page with a revised date at the top. We do not send automatic notifications for every revision, so checking this page when you have a question gives you the current state of the policy at all times.
App / Sports