Before you use any part of g63 login, these terms set out the rules that apply to your account, your sessions, and how we handle your activity on the platform. Reading them helps you understand what we can do for you — and what we expect from you in return.
Account holder obligations
Session and access rules
GCash · PESONet · Bank Transfer scope
Support contact paths
POLICY SCOPE NOTICE
How These Terms Apply to Your Account
These terms apply to every account opened on g63 login and govern all activity conducted through that account, including deposits via GCash, PESONet, or Bank Transfer, and any withdrawals processed back to the same verified payment channel. By completing account registration, you confirm that you have read and accepted what is written here. We may update these terms when our services or the regulatory environment changes. When that happens, a notice will appear inside your account dashboard, and the revised version will carry a new effective date at the top of this page. Continued use of your account after the notice period counts as acceptance of the updated terms. We do not send agreement prompts by push notification alone — always check this page if you see a dashboard notice. Your session data, transaction records, and account settings remain subject to these terms for as long as your account is active. If you close your account, the terms that applied during your active period continue to govern any outstanding disputes or pending transactions. Availability of our services depends on local law and is accessible only in eligible regions.
GCash
PESONet
Bank Transfer
Account Dashboard
Philippines-eligible regions
WITHIN AND OUTSIDE
What Falls Inside and Outside This Policy
Not everything connected to your experience on g63 login is covered by these terms alone. Some areas fall under separate policies or third-party agreements. The table below clarifies which areas these terms directly govern and which sit outside their scope.
Account Access
Your login credentials, session management, and account-level permissions are fully within the scope of these terms. Any breach of access rules — such as sharing your credentials — is addressed here.
Transactions
Deposits and withdrawals processed through GCash, PESONet, or Bank Transfer are governed by these terms in so far as they involve your g63 login wallet. The payment provider's own rules apply to the transfer itself.
Site Content
Game content supplied by studios such as PG Soft and Pragmatic Play is governed by those studios' own licensing terms. We publish their titles in our lobby; their content policies sit outside our terms.
Third-Party Services
Any linked external site, payment gateway interface, or third-party identity check sits outside these terms. We are not responsible for the policies or actions of those external providers.
YOUR POLICY RIGHTS
Practical Actions You Can Take Under These Terms
These terms are not just a list of restrictions — they also describe what you can actively do as an account holder. You can review your transaction history at any time from the wallet section of your account. If a detail on your account profile is incorrect, you can correct it through the account settings page; for changes that require identity verification, the instructions are shown there. If you believe a session was recorded incorrectly, you can raise the matter with our support team, and we will check the server-side record for that session. You are also entitled to ask for a copy of the data we hold against your account — submit that request through the support channel listed on this page. We aim to respond to data-related questions within the period stated in our data retention notice, which is linked inside your account dashboard. Every step you need is accessible after login; no step requires you to contact an external body first.
Review Your Records
Open your wallet history inside the account to see all deposits, withdrawals, and transaction timestamps. The record shown there is drawn directly from our server logs.
Correct Account Details
Update your profile from account settings. Fields requiring identity verification will show the required steps inline — follow those instructions exactly as displayed.
Raise a Session Question
If you spot a discrepancy in a session result, contact support with the session ID shown in your history. We check against the server record and reply through the same channel.
Request Your Data
Send a data-access request via the support form. Include your registered account name and the scope of the request. We process these according to the timeline in our data retention notice.
REACH OUR TEAM
Policy Contact Paths for Account Questions
When a policy question comes up that you cannot resolve by reading this page, our support team is the right first stop. Use the channel that suits the nature of your question.
Live Chat
Start a chat from the help icon inside your account. This is the fastest route for session questions and transaction queries tied to GCash or Bank Transfer deposits.
Support Form
Use the account support form for written requests — data access, account correction, or any question that needs a documented response. Include your account reference number.
Email Support
For complex policy matters or escalations, email our support address shown inside your account settings page. Attach any relevant screenshots or transaction IDs to help us respond accurately.
HOW WE HANDLE POLICY
Data Handling, Cookies, and Account Security
We keep your account data only for as long as your account is active and for the period required to resolve any outstanding transactions or disputes after closure. Our cookie policy is displayed on first visit and can be reviewed again from your account settings at any time. Account security relies on the login credentials you set; we do not store your GCash PIN or Bank Transfer credentials on our servers — those stay with the respective payment provider. If you want to change any personal data we hold, the process starts in account settings. For requests that go beyond what settings allow, contact support using the form described above.
Data Retention
We hold account records for the period stated in our data retention notice, linked in your dashboard. Records are not kept beyond what the notice specifies unless a dispute is open.
Cookies
We use session and analytics cookies. Your cookie preferences are set at first visit and can be adjusted from account settings. Functional cookies are required for login sessions to work.
Account Security
Your login credentials are hashed, not stored in plain text. We do not ask for your GCash PIN or PESONet passwords at any point. If you receive a request for those, do not respond and contact support immediately.
Policy Change Requests
To request a change to any personal data we hold, start in account settings. If the change needs manual review, submit via the support form with your account reference so we can locate the record.
POLICY QUESTIONS
Common Questions About Our Terms
These are the questions we receive most often about the terms, your rights under them, and how to act on them.
Do these terms apply to GCash and PESONet transactions?
Yes. Transactions processed through GCash, PESONet, or Bank Transfer to your g63 login wallet are subject to these terms. The payment provider's own terms also apply to the transfer itself — both sets of terms operate at the same time.
What happens to my account terms if I close my account?
The terms that applied during your active period continue to govern any transactions or disputes that were open at the time of closure. You can still contact support about those matters after the account is closed.
How will I know if the terms have changed?
A notice will appear inside your account dashboard when we update the terms. The revised page will show a new effective date at the top. Continued use of your account after the notice period means you have accepted the updated version.
Can I request a copy of the personal data you hold on my account?
Yes. Submit a data-access request through the support form inside your account. Include your account reference and the specific data you are asking about. We will respond within the timeline stated in our data retention notice.
Who do I contact if I think a session was recorded incorrectly?
Contact our support team via live chat or the support form. Provide the session ID shown in your account history. We check the server-side record for that session and reply through the same channel you used.
Are these terms different for members in different parts of the Philippines?
The terms apply uniformly to all eligible account holders. Availability of our services depends on local law and which regions are covered at the time you access the platform. Your account dashboard reflects your current access status.